Frequently Asked Questions
Everything you need to know about bringing CHITA comfort into your home.
What is the standard shipping time for CHITA LIVING furniture?
Most in-stock items ship within 2-3 business days. Depending on your location, delivery typically takes 5-10 business days. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items. Products must be in their original packaging and original condition. Please note that return shipping fees may apply unless the item arrived damaged or defective.
Are your fabrics pet-friendly and easy to clean?
Yes, many of our collections feature performance fabrics that are water-repellent and stain-resistant. We recommend checking the specific 'Product Details' tab on each item page for specialized cleaning instructions.
Do you offer a warranty on your products?
CHITA LIVING provides a 1-year limited warranty covering manufacturing defects in materials and workmanship. This ensures your investment is protected against structural issues under normal residential use.
Do I need to assemble the furniture myself?
Most of our furniture is designed for easy assembly with no extra tools required. Detailed instructions and hardware are included in every box. For larger items like sofas, we recommend having two people for the setup process.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and flexible financing options through Affirm to help you pay for your purchase over time.